The world is changing…

… and our lives are changing with it. As technology becomes ever present, rather than things becoming more complex wouldn’t it be nice if life was made simple?

From getting a travel pass into the hands of your customers, being on the end of a phone or responding to webchat, email or social media enquiries – we support the passenger on every step of their journey. We work hard to anticipate their needs today and tomorrow, helping you deliver a first class service every time.

 We are on a journey, and everyone is invited . . .

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ESP Group has launched its first ever Easy Travel Index (ETI)

We asked 3,331 members of the British public in 33 UK cities a series of questions designed to help us better understand their attitudes to transport and get an insight into how people believe transport will evolve in the future.

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Matt

My favourite journey

Settling in on the train at a table for four with kids and a bottle of wine.

Steve Cassidy

Case studies

ScotRail Assisted Travel Project ScotRail offer an Assisted Travel service to customers to offer them assistance…

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How we do it

Posted 23.09.15

The rule of three definitely applies to ESP Group this week, and what a fantastic week…

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