HomeNews/MediaPress ReleaseTransform Your Future with the Contact Centre Academy

Transform Your Future with the Contact Centre Academy

Transform Your Future with the Contact Centre Academy

Welcome to the Contact Centre Academy, where passion for customer service is the key to unlocking your career potential. In partnership with D&A College, Angus Council, and the ESP Group, this 4-week programme is designed for individuals who are currently unemployed with a genuine desire to work hard and provide excellent service.

About the Academy:


Discover a transformative curriculum covering technical and meta skills in a simulated work environment. From 19th February to 15th March, we invite passionate individuals to join us on a journey of skill-building and personal growth, with those who complete the course guaranteed an interview with the ESP Group.

Information Open Day – 12th February:


Mark your calendars for our Information Open Day on 12th February from 10am-12pm at D&A College- Arbroath Campus, Calc Building. Immerse yourself in the world of the Contact Centre Academy, find out more about the ESP Group, and sign up for a programme designed for those with a genuine passion for customer service. The Contact Centre is open to those who are currently unemployed. No experience is required – just bring your enthusiasm and commitment to hard work.

About the ESP Group:

Over the past 30 years ESP Group, which consists of two operating companies, Journeycall in Arbroath and Systex in Hull, and over 300 staff, has earned its prestigious reputation as a trusted partner for companies worldwide, delivering exceptional results and exceeding client’s expectations. 

There has never been a more exciting time to join the ESP Group, having recently secured some significant new contracts, and invested £1.5m in new technology aimed at creating the best experience for customers and employees. ESP are passionate about creating careers – not just jobs.

In addition to salary packages which are aligned to or above the area or industry average, a whole host of benefits are offered to look after you – both in and out of work. These include:

  • Flexible Working – flexible working options are available to all employees
  • Health & Wellbeing Cash Plans – flexible health benefit plans
  • Financial Advice & Support – including wage drawdown tools
  • Mental Health & Wellbeing Support – access to a variety of employee assistance tools
  • Local Discounts – at a range of local shops, eateries and service providers
  • Development Opportunities – partnerships with accredited learning providers & established internal pathways

How to Sign Up / Find Out More:


For further details, to sign up, or for enquiries, either just pop along to our open day or contact us at business@dundeeandangus.ac.uk.  This is not just a course; it’s an opportunity for individuals with a passion for customer service to transform their future.

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ESP Systex Holdings Limited, Witham House, 45 Spyvee Street, Hull HU8 7JJ

Company Number – 07123448

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