Transform Your Future with the Contact Centre Academy
Welcome to the Contact Centre Academy, where passion for customer service is the key to unlocking your career potential. In partnership with D&A College, Angus Council, and the ESP Group, this 4-week programme is designed for individuals who are currently unemployed with a genuine desire to work hard and provide excellent service.
About the Academy:
Discover a transformative curriculum covering technical and meta skills in a simulated work environment. From 19th February to 15th March, we invite passionate individuals to join us on a journey of skill-building and personal growth, with those who complete the course guaranteed an interview with the ESP Group.
Information Open Day – 12th February:
Mark your calendars for our Information Open Day on 12th February from 10am-12pm at D&A College- Arbroath Campus, Calc Building. Immerse yourself in the world of the Contact Centre Academy, find out more about the ESP Group, and sign up for a programme designed for those with a genuine passion for customer service. The Contact Centre is open to those who are currently unemployed. No experience is required – just bring your enthusiasm and commitment to hard work.
About the ESP Group:
Over the past 30 years ESP Group, which consists of two operating companies, Journeycall in Arbroath and Systex in Hull, and over 300 staff, has earned its prestigious reputation as a trusted partner for companies worldwide, delivering exceptional results and exceeding client’s expectations.
There has never been a more exciting time to join the ESP Group, having recently secured some significant new contracts, and invested £1.5m in new technology aimed at creating the best experience for customers and employees. ESP are passionate about creating careers – not just jobs.
In addition to salary packages which are aligned to or above the area or industry average, a whole host of benefits are offered to look after you – both in and out of work. These include:
- Flexible Working – flexible working options are available to all employees
- Health & Wellbeing Cash Plans – flexible health benefit plans
- Financial Advice & Support – including wage drawdown tools
- Mental Health & Wellbeing Support – access to a variety of employee assistance tools
- Local Discounts – at a range of local shops, eateries and service providers
- Development Opportunities – partnerships with accredited learning providers & established internal pathways
How to Sign Up / Find Out More:
For further details, to sign up, or for enquiries, either just pop along to our open day or contact us at email@example.com. This is not just a course; it’s an opportunity for individuals with a passion for customer service to transform their future.