Our Team
Powered by our people.
Employees at the ESP Group are experts in their fields. From customer service brilliance to software development and smartcard production. We believe it is our people who make us stand above our competitors. They drive our business forward.
Meet our Management Team
Theresa
Chief Executive Officer
From starting as a part-time call handler at Journeycall in 2006 while pursuing her own business venture, Theresa's commitment and exceptional performance propelled her through various roles within the organisation, ultimately leading to her current position as Group Chief Executive Officer.
Iain
Director
Iain, a Director at the ESP Group, has 15+ years of experience in call centres, including multinational companies like SSE and Lloyds banking group. He excels as a training manager, team leader, and has expertise in call handling, sales, and complaint resolutions.
Ashley
Chief Operating Officer
Ashley, with sixteen years at ESP Group, rose from Customer Service Advisor to Chief Operating Officer. As a senior escalation point, she drives business strategy, ensuring our people-focused culture remains positive and strong.
Stacey
Chief Finance Officer
Stacey, our Chief Finance Officer, brings over 8 years of financial management and strategic planning expertise, driving business success and growth. With exceptional leadership and attention to detail, she oversees our dedicated finance team, managing financial planning, budgeting, forecasting, and regulatory compliance.
Julie
Chief Compliance Officer
Julie, our Chief Compliance Officer, ensures that the ESP Group maintains high ethical and legal standards for clients and employees. She conducts detailed audits, identifying root causes and enhancing protocols to ensure data protection and safety.
Kerri
Chief Human Resources Officer
As Chief Human Resources Officer, Kerri strategically plans employee hiring and retention, utilising people analytics software for talent management; conducts executive coaching and leadership training, and enhances diversity, equality, and inclusion programs. She ensures our vision, culture, and mission permeate the organisation.
Russell
Head of Technology
Russell was promoted to Head of Technology with a background in computer science and extensive experience, he rose from IT manager to his current role. He oversees the company's technology strategy, identifies opportunities for innovation, and fosters a dynamic work environment. His passion for excellence ensures ESP Group remains a leading player in the ever-changing technology landscape.
Marc
Principal Business Development Manager
Marc joined ESP Group in 2018, leading and developing our Operations Support Teams. With over sixteen years of experience in the social housing industry, Marc plays a vital role in fostering profitable relationships with existing customers and actively seeking new opportunities to drive growth and forge strategic partnerships that propel our business forward.
Kira
Operations Manager
Kira leads the award-winning contact center, support services, and bureau facilities across our Hull and Arbroath sites, ensuring 24/7 customer support and driving operational excellence.
Jack
Deputy Operations Manager
Jack, our Deputy Operations Manager, is an integral part of the Operations Team, ensuring efficient day-to-day business operations. Based in Yorkshire, he oversees our Hull Operation, comprising the award-winning contact centre and smart card production bureau, providing support to both UK and global clients.
Keri
HR Business Manager
Sarah
Deputy Operations Manager
Theresa
Chief Executive Officer
Iain
Director
Ashley
Head of Operations
Stacey
Head of Finance
Julie
Head of Compliance
Kerri
Head of People & Policy
Steve
Head of Sales & Business Development
Russell
Head of Technology
Bruce
Bid & Contracts Manager
Marc
Business Development Manager
Gemma
Deputy Compliance Manager
Kira
Operations Manager
Jack
Deputy Operations Manager
Keri
HR Business Manager
Come join us - we’re hiring!
Ready to take your career to new heights? Join our team at ESP Group – we’re hiring! Be a part of our innovative and dynamic workforce and contribute to making life simple for our clients worldwide. Apply now and embark on an exciting journey with us.