Our Team

Powered by our people.

Employees at the ESP Group are experts in their fields. From customer service brilliance to software development and smartcard production. We believe it is our people who make us stand above our competitors. They drive our business forward.

Meet our Management Team

Theresa

Chief Executive Officer
From starting as a part-time call handler at Journeycall in 2006 while pursuing her own business venture, Theresa's commitment and exceptional performance propelled her through various roles within the organisation, ultimately leading to her current position as Group Chief Operating Officer.

Iain

Director
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Ashley

Head of Operations
Ashley, with sixteen years at ESP Group, rose from Customer Service Advisor to Head of Operations. As a senior escalation point, she drives business strategy, ensuring our people-focused culture remains positive and strong.

Stacey

Head of Finance
Stacey, our Head of Finance, brings over 8 years of financial management and strategic planning expertise, driving business success and growth. With exceptional leadership and attention to detail, she oversees our dedicated finance team, managing financial planning, budgeting, forecasting, and regulatory compliance.

Julie

Head of Compliance
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Kerri

Head of People & Policy
As Head of People & Policy, Kerri strategically plans employee hiring and retention, utilising people analytics software for talent management; conducts executive coaching and leadership training, and enhances diversity, equality, and inclusion programs. he ensures our vision, culture, and mission permeate the organisation.

Steve

Head of Sales & Business Development
Steve, our Head of Sales & Business Development, boasts thirty-four years of experience in the contact center, customer experience, and enterprise technology sectors. As part of the senior management team at ESP Group, he leads our Sales and Marketing teams, driving the implementation of our sales and marketing strategy in existing and new markets.

Russell

Head of Technology
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Bruce

Bid & Contracts Manager
With a decade of experience at ESP Group, Bruce has spent five years in the training department, eventually becoming the Training Manager, and the other five years focused on commercial, contract, and project work. Currently, as the Bid and Contracts Manager, he handles bidding, client onboarding, contract management, and project oversight.

Marc

Business Development Manager
Marc joined ESP Group in 2018, leading and developing our Operations Support Teams. With over sixteen years of experience in the social housing industry, Marc plays a vital role in fostering profitable relationships with existing customers and actively seeking new opportunities to drive growth and forge strategic partnerships that propel our business forward.

Gemma

Deputy Compliance Manager
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Kira

Operations Manager
Kira, our Operations Manager, leads the award-winning contact center, support services, and bureau facilities across our Hull and Arbroath sites, ensuring 24/7 customer support and driving operational excellence.

Jack

Deputy Operations Manager
Jack, our Deputy Operations Manager, is an integral part of the Operations Team, ensuring efficient day-to-day business operations. Based in Yorkshire, he oversees our Hull Operation, comprising the award-winning contact centre and smart card production bureau, providing support to both UK and global clients.

Keri

HR Business Manager

Come join us - we’re hiring!

Ready to take your career to new heights? Join our team at ESP Group – we’re hiring! Be a part of our innovative and dynamic workforce and contribute to making life simple for our clients worldwide. Apply now and embark on an exciting journey with us.

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ESP Systex Holdings Limited, Witham House, 45 Spyvee Street, Hull HU8 7JJ

Company Number – 07123448

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