Technology

Design Consultancy

Over 20 years

We have been a trusted industry leader for over 20 years, providing exceptional customer support on behalf of some of the largest household brand names.

24/7 and 365 days a year

With our people dedicated to delivering non-scripted services 24/7, 365 days a year, we ensure that customers not only have a seamless experience, but we aim to ensure their experience is world class.

WHAT WE ACHIEVED

We generated 30 million calls in 2021.

Here we understand the importance of delivering a world class customer experience. With our extensive knowledge and experience in operating omni-channel contact centre services, we have developed a proven track record within the industry of delivering service excellence, evidenced through our many awards that we have collected over the years. Through our people’s commitment to delivering personalised and authentic interactions, it is this that sets us apart, making us a go to partner for business seeking to enhance their customer experience.

Total Top Services

Countries

Positive Feedback

Usual Users

WHO WE ARE

Our Amazing Team

Alex Martinez
Alex Martinez Hull, England
Erik Genie
Erik Genie Arbroath, Scotland
Phoebe Arla
Phoebe Arla Istanbul, Turkey
Claudia Arla
Claudia Arla Rabat, Morocco

Our nearly 300+ committed staff members are ready to help.

INDUSTRY EXPERIENCES

Channels

Through working with our clients, we design the best possible experience for their customers’ needs and deliver this through our comprehensive range of contact channels that include voice, digital and self-serve. This ensures a seamless multi-channel experience that accommodates all customers preferred communication methods.

Telephony

Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.

  • Voice Routing
  • Voicemail
  • Call Back (IVR and Web)
Digital

Enhance your customers experience by providing a range of digital channels that are convenient and accessible, allowing them to obtain support quickly, anytime, and anywhere.

  • Email
  • SMM
  • Social Media
  • Chat Bots
Self-Serve

Increase your customers experience by providing them with the option to self-serve, enabling them to complete tasks quickly and efficiently without the need of assistance from an advisor.

  • Voice Enabled IVR
  • Voice Bots
  • Chat Bots
TRUSTED BY GLOBAL BRANDS
Over 500+ Happy Clients

Case Studies

Lumi gives you the blocks & components you need to create a truly professional website, landing page or admin panel for your SaaS.

Multi-Lingual Support

Transport for London

Out of Hours Support

Hillcrest Housing Association

Scheme Management

St Andrews Links

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