London Councils

Omni Channel Customer Experience

London Councils

The ESP Group has worked with London Councils since 2011, delivering end-to-end services for residents of the London Boroughs.

London Councils are the local government bodies that represent the 32 boroughs and the City of London.

They oversee essential schemes like the Freedom Pass, granting free travel to elderly and disabled residents on public transport, and the Taxicard scheme, which provides subsidised taxi travel for individuals with mobility challenges. These initiatives aim to promote inclusive and accessible transportation options, fostering a more equitable and connected city for all.


The ESP Group provides various services to London Councils, specifically for the Freedom Pass and Taxicard schemes, which have over a million users.

These include:

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