Multilingual Customer Support

Omni Channel Customer Experience

Multi-Lingual Customer Support

Breaking Language Barriers

At the ESP Group, we recognise that language should never hinder exceptional customer service. Our organisation takes great pride in offering comprehensive multi-lingual support within our contact centre. Through a range of language services, we ensure effective communication with customers from diverse backgrounds.

Speaking over 12 languages

Our Languages around the world.

Over 12 Languages Spoken

Our multilingual team at ESP Group is proficient in speaking over 12 languages, empowering us to communicate effectively with a diverse global clientele.

Building International Relationships

With our linguistic diversity, we bridge cultural gaps and form strong international connections, ensuring tailored solutions that resonate with clients from various backgrounds.

Seamless Global Interaction

ESP Group’s multilingual expertise simplifies global communication, delivering exceptional service to clients around the world and enhancing customer experiences.

WHO WE ARE

Our Amazing Team

Fausta Customer Service Advisor

Laura Team Leader

Logan Customer Service Advisor

Leza Customer Service Advisor

Our 300+ committed team members are ready to help.

INDUSTRY EXPERIENCES

Our Services

Language barriers can hinder customer service and lead to misunderstandings and frustration. Without proper language support, businesses risk alienating customers who speak different languages or have specific communication needs. Overcoming these challenges is essential to provide exceptional customer experiences and build strong relationships. To address the language barrier challenge and deliver exceptional customer service, we have implemented the following solutions.

Real-time Audio Interpretation

Reliable and convenient solution for seamless multilingual communication. Available 24/7, our trained interpreters can join telephone calls instantaneously, ensuring accurate and efficient conversations between customers and Agents.

British Sign-Language Interpreters

Inclusivity is a priority for us. We have access to a team of British sign-language interpreters ready to assist customers who are deaf or hard of hearing. These trained interpreters facilitate smooth interactions, ensuring equal access to our services and a positive customer experience, face to face or via video.

Video Interpreters

We provide video interpretation services to enhance customer interactions in the digital age. Skilled interpreters join video calls for clear and accurate communication, accommodating those who prefer visual communication.

Recorded Audio and Text Translation

We prioritize customer language preferences, offering recorded audio and text translation services through our contact centre. This ensures clear understanding and support for customers needing language assistance.

Fluent in 12 Languages

Our agents excel in 12 languages, providing a personalized customer experience beyond interpretation services.

TRUSTED BY GLOBAL BRANDS

Read about our client's stories

Case Studies

Explore our other case studies to see how we have helped other clients achieve success and simplified their operations through our innovative solutions.

Transport for Wales

Transport for London

Grand Central

Trust our seamless language
support solutions.

Don’t let language be a barrier to outstanding customer service. Get in touch with us today and discover how our language support services can elevate your business and create exceptional experiences for your customers.

Omni Channel Customer Experience