CEO of the ESP Group, Ashley Meston, shares some of ESP’s highlights from 2025 and looks forward to what’s coming in 2026.
2025 was a transformational year for the ESP Group.
From securing three major contract wins at the end of the year, to supporting critical public services, expanding into new markets and being recognised as Employer of the Year, ESP closed 2025 with strong momentum and a clear focus on the future.
In this short video, CEO Ashley Meston reflects on:
- A hat-trick of contract wins, including a place on the Crown Commercial Transport Technology Framework, Oyster card supply management for Transport for London, and a new customer contact centre contract with Chiltern Railways and Grand Central
- Supporting NHS National Services Scotland with essential contact centre services
- Expanding into hospitality-tech with Caledonian Sleeper
- Investing in people, apprenticeships and operational capability
- Strengthening community partnerships and charitable initiatives
As the transport industry evolves and prepares for Great British Railways, ESP is well positioned to support customers with trusted, customer-first solutions across the entire passenger journey.