Network Rail

Omni Channel Customer Experience

Network Rail

The ESP Group is proud to be a trusted partner of Network Rail, the organisation responsible for owning, repairing, and developing the railway infrastructure across England, Scotland, and Wales.

Our dedicated team provides 24/7 support, serving as the primary point of contact for all enquiries, including Network Rail’s national switchboard and emergency line. We efficiently handle inquiries through various channels such as voice, email, chat, social media, and whitemail, enabling us to effectively address their diverse needs and requirements.

Services:

As Network Rail’s trusted partner, our services encompass a wide range of essential functions.
Our round-the-clock support ensures :

  • Prompt assistance and resolution to queries across different communication channels
  • Managing the national switchboard and emergency line, our dedicated team guarantees a quick and efficient response to critical situations
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