Network Rail
Omni Channel Customer Experience
Network Rail
The ESP Group is proud to be a trusted partner of Network Rail, the organisation responsible for owning, repairing, and developing the railway infrastructure across England, Scotland, and Wales.
Our dedicated team provides 24/7 support, serving as the primary point of contact for all enquiries, including Network Rail’s national switchboard and emergency line. We efficiently handle inquiries through various channels such as voice, email, chat, social media, and whitemail, enabling us to effectively address their diverse needs and requirements.
Services:
As Network Rail’s trusted partner, our services encompass a wide range of essential functions.
Our round-the-clock support ensures :
- Prompt assistance and resolution to queries across different communication channels
- Managing the national switchboard and emergency line, our dedicated team guarantees a quick and efficient response to critical situations
Voice
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Digital
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Voice
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Digital
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Self Service
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Voice
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Self Service
Voice
Experience a streamlines communication experience with our telephony channels, facilitating both incoming and outgoing calls for efficient and effective connections.
Voice Routing
Voicemail
Call Back (IVR and Web)
Read about our client's stories
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